If you are experiencing an issue with your breast pump, please fill out this form.
Claims are processed Monday through Friday 9am to 5pm EST. We will contact you once your claim is complete. Please allow 24-48 business hours for processing.

Zomee Limited Warranty Terms and Conditions

Our breast pumps are warranted to the original user only and are non-transferrable. Zomee warrants the rechargeable double electric breast pump, from the original date of the product purchase against all defects in material or workmanship:

1. Each pump/model has a different warranty period. The pump motor for a period of one year for Zomee Z1, and two years for Zomee Z2. The pump motor is only covered under our warranty program, NOT parts/accessories.
2. Video proof must be provided with every claim to better assist our moms.
3.Proof of purchase, which can be in the form of a receipt, invoice or bill of sale to evidence limited warranty coverage must be provided.
4.Claims only cover the same pump model, we do not send out a different model.
5.If you received the pump through insurance/DME you will have to directly contact them for any issues regarding refunds or returns.
6.We ship replacement pumps with ground shipping, only approved claims can be shipped faster and might be subject to be at mom’s expense.
7.In order for a claim to remain valid, the original pump must be returned to us using provided return address label.
8.Warranty is valid in the US only.
Zomee, at its discretion and to the extent permitted by law, shall repair or replace any product that is determined to be defective, provided it is covered within the limited warranty. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW. ALL IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Zomee shall not be liable for any incidental, consequential, or special, by way of misuse, neglect of maintenance, not following instructions on the user manual, using improper accessories, or punitive damage resulting from any breach of limited warranty or implied warranty, or under any other legal theory. Some jurisdictions do not allow the exclusion or limitation of special, indirect or consequential damages, so the above limitation may not apply to you. There are no other warranties that accompany this product. Any oral, written or any other representation of any kind is hereby disclaimed. For warranty service or replacement parts, please contact Zomee at: 954-678-1099 or email customer service at: info@zomee.com

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